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Financial Assistance

We provide emergency, urgent and medically necessary health care regardless of ability to pay.

Questions about billing?

If you are unable to pay, you may qualify for financial assistance. Assistance is based upon income. If your family adjusted income is less than 200% of federal poverty guidelines, you may be eligible for up to a 100% discount.

UF Health locations covered by this policy

This financial assistance policy covers hospital and urgent care services provided in Gainesville, Ocala, Central Florida, and St. Johns. This includes UF Health Physicians clinics. For information on financial assistance for UF Health Jacksonville locations, visit ufhealthjax.org.

UF Health Jacksonville financial assistance

How to apply for financial assistance

Complete an application

You must complete, sign and provide all supporting documentation in order to be considered for full assistance.

Qualification letters mailed

We will notify you of our determination of qualification by letter. Please allow 7 business days for our review process.

Policies apply to United States residents

Non-United States residents may be reviewed on an exception basis (emergent, urgent or traumatic care, but may not apply to aftercare / follow-up services).

Step 1: Complete a financial assistance application

Download an application

Pick up an application

You may also pick up a physical copy of the application at the following locations:

Step 2: Turn in application

You can send us your completed application:

You may also turn in completed application in person to:

  • Patient Financial Services Customer Service
    3300 SW Williston Road
    Gainesville, FL 32608
  • UF Health Admissions Department
    1600 SW Archer Rd, Room 1335-1
    Gainesville, FL 32608
  • UF Health Leesburg Hospital
    600 E Dixie Avenue
    Leesburg, FL 34748
  • UF Health Spanish Plaines Hospital
    1451 El Camino Real
    The Villages, FL 32612
  • UF Health Flagler Hospital
    400 Health Park Blvd.
    St. Augustine, Fl 32086

Hours are Monday to Friday 8 a.m. to 4:30 p.m.

Uninsured patients

Uninsured patients may be eligible for a self-pay discount. This discount is up to 45% of your total charges. Please note, any self-pay or financial assistance discount applied is reversed if:

  • Insurance is applied
  • A Third Party Liability (TPL) is identified
  • A settlement is identified
  • A miscellaneous source of payment is identified

Physicians who bill independently

Some of your providers may bill separately from the hospital. Their costs would not be covered by our financial assistance policy. A list of these independent physicians is available on our price transparency page.

See our independent physicians

Policies

Financial assistance policy

Billing and collection policy

Forms

How we calculate our averages

UF Health Shands uses the "look-back" method to determine "amounts generally billed" (AGB) to individuals who have insurance covering emergency or other medically necessary care. The AGB is determined utilizing the look-back method as described in Code of Federal Regulations, Title 26, Internal Revenue Service 1.501(r)-5(b)(3). The updated AGB percentage applicable as of 7/1/2024 is 20.46%, resulting in a minimum discount of 79.54% applied to gross charges.

The percentage was calculated using all claims allowed by Medicare fee-for-service for both inpatient and outpatient services having discharge dates from 7/1/23 to 6/30/24.

Contact us

Please contact us at (352) 265-7906 or 1-888-766-8154 if you have any questions. The hours are Monday to Thursday 8 a.m. to 8 p.m., Friday 8 a.m. to 5 p.m., and Saturday 9 a.m. to 1 p.m.